REFUND & RETURN POLICY

Last Updated: September 2026

1. RETURN POLICY

At VEDASHAH CARE PVT LTD, we aim to provide genuine and properly packed products to our customers.

You may request a return within 30 days of receiving your order, subject to the conditions mentioned in this policy.

To be eligible for a return:

• The product must be unused and unopened.

• The product must be in its original packaging.

• The product must be in the same condition in which it was received.

• Proof of purchase or order details may be required.

• The return request must be raised within 30 days of delivery.

For hygiene, safety and product-quality reasons, opened or used health, wellness, Ayurvedic, personal-care or consumable products may not be eligible for return, except where the product is defective, damaged, incorrect or otherwise covered under applicable law.

2. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: vedashahcare@gmail.com
Phone: 9927463644

Please provide your order number and a brief reason for the return. We may request photographs or other information to evaluate the request.

Do not send a product back without receiving return instructions from us first.

If your return request is approved, we will provide instructions regarding the return process and return address.

3. DAMAGED, DEFECTIVE OR WRONG PRODUCT

Please inspect your order when you receive it.

If you receive:

• A damaged product

• A defective product

• A wrong product

• A product with missing items

please contact us as soon as possible, preferably within 48 hours of delivery, with your order details and clear photographs/video of the package and product.

We will review the issue and, where applicable, arrange a replacement, refund or other appropriate resolution.

4. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to hygiene, safety or product-quality considerations.

These may include:

• Opened or used Ayurvedic/health products

• Opened consumable products

• Personal-care products that have been opened or used

• Products damaged after delivery due to improper handling or use

• Products returned without prior approval

• Products that are not in their original condition or packaging

This does not affect any rights or remedies available to customers under applicable Indian law.

5. SALE AND DISCOUNTED PRODUCTS

Products purchased during special sales, promotional offers or discounted campaigns may be subject to specific return or refund conditions communicated at the time of purchase.

Where a product is defective, damaged, incorrect or otherwise covered by applicable consumer rights, the applicable legal remedies will continue to apply.

6. EXCHANGE / REPLACEMENT

Where an exchange or replacement is approved, we will provide instructions for returning the original product.

Replacement availability will depend on stock.

If the requested product is unavailable, we may offer an alternative resolution, including a refund where applicable.

7. CANCELLATION

An order cancellation request should be made as soon as possible after placing the order.

Once an order has been dispatched or handed over to the courier, cancellation may not be possible. In such cases, the customer may need to follow the applicable return/refund process.

For COD orders, repeated refusal of delivery or fraudulent orders may result in restrictions on future COD purchases.

8. REFUNDS

Once we receive and inspect an approved returned product, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, where applicable.

The time required for the refund to appear in your bank account or payment account may vary depending on the payment provider or bank.

For eligible prepaid orders, refunds will generally be processed within 10 business days after approval, subject to applicable payment-processing timelines.

9. SHIPPING AND RETURN COSTS

Where the return is due to a damaged, defective or incorrect product, VEDASHAH CARE may arrange or bear the applicable return shipping cost, subject to verification.

For other approved returns, return shipping charges may be borne by the customer unless otherwise communicated by us.

Shipping charges already paid may not be refundable where the return is due to a change of mind or other reason not attributable to VEDASHAH CARE, subject to applicable law.

10. REFUND FOR UNDELIVERED / RTO ORDERS

If a prepaid order is returned to us by the courier because of an unsuccessful delivery, incorrect address, refusal to accept delivery or other customer-related delivery issue, the refund, if applicable, will be processed after the returned shipment is received and reviewed.

For COD orders that are not delivered, no payment refund is applicable because payment was not collected.

11. CONTACT US

For any questions regarding returns, cancellations or refunds, please contact:

VEDASHAH CARE PVT LTD

Email: vedashahcare@gmail.com

Phone:9389867598

Registered Address:
Sector-63,
Noida, Gautam Buddha Nagar,
Uttar Pradesh – 201301, India.

Website: vedashahcare.in