Return & Refund Policy

Last Updated: September 2026

At Vedashah Care, we want our customers to have a smooth and satisfactory shopping experience. We carefully process and pack every order before dispatch. This Return & Refund Policy explains when a return, replacement or refund may be available.

1. Return & Replacement Eligibility

Due to the nature of our Ayurvedic and herbal wellness products, returns may be subject to specific conditions.

A return or replacement may be considered in cases such as:

• Wrong product delivered

• Product received in damaged condition

• Product received with visible tampering

• Missing product or item from the order

• Manufacturing or packaging defect, subject to verification

The product should remain in its original condition and packaging wherever applicable.

2. Products That Have Been Opened or Used

For hygiene, safety and product-quality reasons, opened, used or consumed products may generally not be eligible for return or refund, unless the issue relates to a verified damaged, defective or incorrect product.

3. Damaged or Tampered Orders

If your package appears damaged, opened or tampered with at the time of delivery, please contact our customer support team as soon as possible.

We may request:

• Order number

• Photographs of the package

• Photographs/videos of the product

• Details of the issue

This information may be required to verify the claim with our logistics or manufacturing partner.

4. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us promptly.

After verification, we may arrange an appropriate replacement or refund, depending on the circumstances and availability of the product.

5. Missing or Incomplete Order

If any item appears to be missing from your order, please contact us with your order details.

Our team may verify the shipment and packaging information before providing an appropriate resolution.

6. Return Request Period

Return or replacement requests should generally be raised within 48 hours of delivery.

Requests submitted after this period may not be accepted unless the issue is covered by an applicable legal or consumer protection requirement.

7. How to Request a Return or Replacement

To request a return, replacement or refund, contact us through:

Phone: 9389867598
Email: vedashahcare@gmail.com

Please provide:

• Customer name

• Order number

• Registered mobile number

• Reason for the request

• Photographs/videos, if applicable

Our team will review the request and inform you about the next steps.

8. Verification of Return Requests

Every return, replacement or refund request is subject to verification.

Vedashah Care may review the order details, product condition, photographs/videos, delivery information and other relevant information before approving a request.

Submitting a request does not automatically guarantee approval.

9. Refunds

If a refund is approved, it will be processed according to the applicable refund method and payment process.

For prepaid orders, the refund will generally be initiated to the original payment method.

For COD orders, customers may be asked to provide valid bank account or other appropriate payment details to process an approved refund.

10. When Are Refunds Processed?

Once a refund request has been reviewed and approved by Vedashah Care, the refund will generally be initiated within 3–5 business days.

Please note:

• The 3–5 business days begin after the refund is officially approved.

• For prepaid orders, the refund is generally initiated to the original payment method.

• For COD orders, refund processing may require valid bank/payment details from the customer.

• After the refund is initiated, the time taken for the amount to appear in your account depends on your bank, payment gateway or financial institution.

• Bank holidays, weekends and payment-provider processing times may affect the final credit date.

• Submitting a refund request does not mean that a refund has automatically been approved.

11. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has been packed, dispatched or handed over to the courier.

For COD orders, refusing to accept a shipment should not be treated as a formal cancellation request.

12. Return Shipping

Where a return is approved because of an incorrect, damaged or defective product attributable to Vedashah Care or the relevant fulfilment process, the return process may be arranged as appropriate.

For other situations, return shipping may be subject to applicable conditions.

13. Non-Returnable Situations

A return or refund may not be available in situations including:

• Customer simply changes their mind

• Product has been opened or used, except where applicable for verified defects or incorrect delivery

• Product has been damaged after delivery due to customer handling

• Incorrect or incomplete delivery information provided by the customer

• Customer is unavailable or refuses delivery

• Product is returned without prior approval

• Return request is made outside the applicable return period

• Normal variation in product appearance, colour or packaging that does not affect the product

• Any other situation where the return does not meet the applicable policy conditions

14. Delivery Refusal & RTO

If a customer refuses a COD shipment, remains unavailable after delivery attempts, provides an incorrect address or otherwise causes the shipment to be returned to origin, it may be treated as a Return to Origin (RTO).

Repeated RTOs or refused orders may result in restrictions on future COD orders.

15. Exchange / Replacement

Where a replacement is approved, the replacement product will be subject to availability.

If the same product is unavailable, Vedashah Care may provide another appropriate resolution, including a refund where applicable.

16. Product Quality & Customer Safety

Our products are sourced from selected manufacturing partners and are provided with product information and directions as applicable.

Customers should read the product label, ingredients, directions and applicable warnings before use.

Return or refund eligibility does not depend on whether a customer experiences a particular personal result from using a product.

17. Policy Changes

Vedashah Care reserves the right to update or modify this Return & Refund Policy when necessary.

Any updated version will be published on this page with a revised Last Updated date.

18. Contact Us

For any return, replacement or refund-related query, please contact:

Vedashah Care

📞 Phone: 9389867598
📧 Email: vedashahcare@gmail.com
🕐 Customer Support: 10:00 AM – 7:00 PM, Monday to Sunday

Website: vedashahcare.in

Thank you for choosing Vedashah Care.